Your privacy is our priority. This policy transparently explains how dewi11 collects, uses, stores, and protects your personal information as a member of our platform. We are committed to keeping your data secure and handled responsibly at all times.
Dewi11 ("we", "Platform" or "dewi11") respects the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how we manage the personal information you provide when registering, using our services, or interacting with the dewi11 platform — whether through our official website or the dewi11 mobile app.
As a trusted online entertainment platform in Malaysia, we understand that your confidence in us depends not only on game quality and payment speed, but also on the assurance that your personal information is in responsible hands. That is why we have built a data management system that is transparent, secure, and compliant with recognised data protection standards.
By using the dewi11 platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.
This policy applies to all dewi11 platform users, including visitors who browse the site without registering, active registered members, and former members whose accounts have been closed but whose records are retained in accordance with legal requirements.
Dewi11 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into three main categories:
A. Information You Provide Directly
B. Information Collected Automatically
C. Information From Third Parties
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity information | KYC verification & legal compliance | 5 years after account closure |
| Transaction data | Payment processing & financial records | 7 years (audit requirement) |
| Login & session data | Account security & fraud detection | 12 months |
| Cookie & tracking data | User experience & platform analytics | Up to 24 months |
| Customer support records | Complaint resolution & service improvement | 3 years |
All information we collect is used for legitimate and specific purposes. dewi11 does not use your data for any purpose not stated in this Privacy Policy without obtaining your prior consent.
Our Guarantee: dewi11 will not use your data for any purpose other than those stated above. Any new use of data not covered under this current policy will require a policy amendment and prior notification to you.
Dewi11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, there are specific situations where we may need to share certain information with selected parties in order to provide the services you use:
All third parties we work with are required to comply with strict data protection standards and are only permitted to use your information for the purposes specified in their service agreements with dewi11.
Dewi11 invests seriously in data security infrastructure to ensure your personal and financial information is always protected against unauthorised access, misuse, disclosure, or destruction.
Key security measures we implement include:
While we implement comprehensive security measures, no system can guarantee 100% absolute security. You also play an important role by keeping your account password confidential and not sharing it with anyone.
Dewi11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your web browser when you visit our website.
We use several types of cookies for different purposes:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality. For non-essential cookies, you may opt out without impacting your core gaming experience on dewi11.
Your personal data is stored on secure servers located in data centres that comply with international security standards. dewi11 retains your data for as long as necessary to fulfil the purposes of collection, applicable legal requirements, and relevant contractual obligations.
In operating a platform that spans multiple regions, your data may be processed or stored outside your home country. When this occurs, dewi11 ensures that such data transfers are carried out with adequate safeguards in place, including:
Once the designated retention period has lapsed or your data is no longer required, dewi11 will securely and irreversibly delete or destroy that data.
Dewi11 fully respects your rights regarding your personal data. As a member of our platform, you hold the following rights, which you may exercise at any time:
You have the right to request and receive a copy of all personal data we hold about you at any time.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction promptly.
You may request deletion of your personal data, subject to any legal retention obligations we are required to comply with.
You have the right to object to the use of your data for direct marketing purposes or processing based on our legitimate interests.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain situations, you may request that we restrict the processing of your data while a query or complaint is being resolved.
To exercise any of the above rights, please contact the dewi11 customer support team via live chat on the platform. We will process your request within 30 business days and may require identity verification before proceeding to ensure the security of your data.
Dewi11 is an online entertainment platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without our knowledge — for example, through a fake account registration — we will take immediate action to:
If you are a parent or guardian and discover that your child has registered a dewi11 account without your consent, please contact our support team immediately for follow-up action.
Dewi11 reserves the right to modify this Privacy Policy from time to time to reflect changes in our operational practices, applicable legal requirements, or improvements made to the platform.
When there are material changes to this Privacy Policy, we will:
Your continued use of the dewi11 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we manage your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
You can reach us via:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex complaints requiring thorough investigation, the resolution period may take up to 30 business days.
We take every piece of feedback seriously and are committed to handling each inquiry with full professionalism and respect for your privacy.
We invest in best-in-class data protection so you can focus on entertainment without worry
Every piece of data moving between your device and dewi11's servers is protected by the highest-grade encryption — the same standard used by leading international banking institutions.
Our identity verification process is fast, secure, and transparent. Your documents are processed through encrypted systems and accessed only by authorised compliance personnel.
Your personal data has never been and will never be sold to any external party for marketing purposes. Your information is used solely to ensure the platform operates smoothly for you.
You have full control over your data — request access, corrections, or deletion at any time through our responsive support team.
Dewi11's cybersecurity systems operate 24/7 to detect any suspicious activity. Every unauthorised access attempt is automatically blocked and logged.
We keep our Privacy Policy up to date in line with legal changes and industry best practices. All significant updates will be communicated proactively to all members.
With robust data protection and a transparent privacy policy, you can enjoy all dewi11 games with complete confidence. Register now and experience the difference for yourself.
Your data is protected with 256-bit SSL encryption. dewi11 does not share your personal information without your consent.