Official Terms and Conditions Dewi11 — Read Before Using the Platform

01 Introduction & Acceptance of Terms

Welcome to dewi11, an online entertainment platform operated under a valid international licence. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and dewi11 ("we", "Platform", or "company") regarding the use of the website, mobile application, and all services provided under the dewi11 brand.

By accessing the Dewi11 website, registering as a member, making a deposit, or using any feature of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy. If you do not agree with any part of these Terms, you are not permitted to use the Dewi11 platform.

Dewi11 reserves the right to modify these Terms at any time. Any changes will take effect as soon as they are published on our official website. It is your responsibility as a member to review these Terms periodically to ensure you remain in compliance with the latest version in force.

02 Membership Eligibility

To become a dewi11 member and use any of our services, you must meet all of the following eligibility requirements:

• You are at least 18 years old or the minimum age required by the laws of your jurisdiction, whichever is higher.
• You are a legally eligible individual capable of entering into a binding agreement under applicable laws.
• You are not located in a country or region that strictly prohibits the use of online gambling platforms.
• You have not been permanently banned or suspended from using the Dewi11 platform previously.
• You register and play in your own personal capacity — not on behalf of another person, company, or entity.

By registering, you confirm that all information you provide is true, accurate, and complete, and you agree to keep it updated if anything changes. Dewi11 reserves the right to verify your eligibility at any time through standard identity verification (KYC) procedures.

03 Account Registration

Each individual is only permitted to hold one (1) dewi11 account only. Multiple account ownership by the same individual — whether using the same name, phone number, email address, device, or IP address — is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of all funds therein.

During registration, you are required to provide the following information accurately and honestly:

• Full name as per official identification document
• An active mobile number registered in your name
• A valid and accurate date of birth
• A strong and unique password for your Dewi11 account

You are solely responsible for keeping your account login credentials secure. Dewi11 will not be liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your password. Please contact our support team immediately if you suspect unauthorized access to your account.

04 Deposits & Withdrawals

Dewi11 supports a variety of payment methods suited for Malaysian users, including online bank transfers, local e-wallets, and other digital payment methods approved by the platform. The full list of available payment methods can be found in the Deposits and Withdrawals section of your account.

Deposit Terms:

• The minimum deposit is as specified on the deposit page — which may change from time to time depending on the selected payment method.
• Deposited funds may only be used within the Dewi11 platform and cannot be transferred directly to third-party accounts.
• All deposits are processed instantly upon payment confirmation received from the payment service provider.
• Dewi11 is not responsible for any delays caused by your bank or e-wallet provider.

Withdrawal Terms:

• Withdrawals are processed in under 5 minutes for most payment methods available on the platform.
• Withdrawals may only be made to a bank account or e-wallet that has been registered and verified in your own name. Withdrawals to third-party accounts are strictly prohibited.
• Prior to your first withdrawal, you may be required to complete the KYC verification process by submitting a valid copy of your identification document.
• Dewi11 reserves the right to hold or delay withdrawals that raise suspicion of fraud or breach of platform terms until the investigation is concluded.
• If a rollover requirement is associated with a bonus received, withdrawals may only be made once that rollover condition has been fully met.

05 Bonus & Promotion Terms

Dewi11 offers various types of bonuses and promotions to its members from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and other seasonal promotions. All bonuses are subject to the following conditions unless otherwise stated in the relevant promotion terms:

• Rollover Requirement (Betting): Every bonus credited to your account carries a rollover requirement that must be fulfilled before winnings from that bonus can be withdrawn. The specific rollover requirement is stated in each promotion's terms.
• Validity Period: All bonuses have a set validity period. Bonuses that are unused or whose rollover requirements are not met within the given period will be automatically forfeited.
• One Bonus at a Time: Generally, only one promotional bonus may be active in your account at any given time, unless otherwise stated.
• Bonus Abuse Prohibition: Dewi11 has a sophisticated detection system to identify bonus abuse. Any attempt to manipulate the bonus system, including opening multiple accounts to repeatedly claim bonuses, will result in account closure and forfeiture of all funds.

Dewi11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Ongoing promotions do not guarantee continuity and may be ended at our sole discretion.

06 Game Rules

All games available on dewi11 are operated in accordance with their respective rules as set by the relevant game providers. As a member, you are responsible for understanding the rules of each game before you begin playing. dewi11 is not liable for any losses arising from a failure to understand the game rules.

• The outcome of every game is determined by an RNG (Random Number Generator) system that has been audited and certified by independent internationally accredited bodies.
• In the event of a technical disruption during a game session, affected wagers will be settled based on the last result successfully recorded by our servers.
• In the rare event that a game displays incorrect information due to a technical error, Dewi11 reserves the right to void the related wagers and refund the wagered amount.
• The use of automation software, bots, scripts, or any third-party tools designed to gain an unfair advantage in games is strictly prohibited.

For Live Casino games, additional rules may apply based on the selected table and game provider. The dealer's decision in live games is final and cannot be disputed once the game round has closed.

07 User Conduct

Dewi11 is committed to maintaining a safe, fair, and enjoyable gaming environment for all its members. As such, the following conduct is strictly prohibited on our platform:

• Use of abusive, threatening, or offensive language towards support staff or other members through any dewi11 communication channel.
• Attempting to hack, breach, or disrupt dewi11 systems, servers, or networks in any way.
• Sharing your account credentials with others or allowing others to play using your account.
• Any form of collusion or cooperation between players intended to manipulate game outcomes.
• Processing financial transactions through a dewi11 account on behalf of another person (money mule).
• Attempting to upload or distribute harmful content, viruses, or malware through our platform.

08 Account Suspension & Closure

Dewi11 reserves the right to suspend or close any member's account at any time for the following reasons, without prior notice in cases involving fraudulent or illegal activity:

• Violation of any part of these Terms and Conditions
• Failed identity verification or information provided that proves to be false
• Suspicious activity related to fraud, money laundering, or financing of illegal activities
• Requests from competent authorities
• Abuse of the bonus or promotions system

Members may also request voluntary account closure at any time by contacting the Dewi11 customer support team. Any valid remaining balance will be returned to you once the verification process is complete, within a reasonable timeframe.

Dewi11 will retain your transaction records and personal data for as long as required by applicable law, even after account closure.

09 Privacy & Personal Data

Dewi11 takes the privacy and personal data protection of all its members seriously. All information you provide is collected, processed, and stored in accordance with our Privacy Policy, accessible at Privacy Policy page.

In summary, we use your data for the following purposes:

• Identity verification and KYC compliance
• Processing your financial transactions
• Provision of customer support services
• Sending relevant promotional information (with your consent)
• Platform improvements and user experience enhancements
• Compliance with legal and regulatory requirements

All stored data is protected with 256-bit SSL encryption and other appropriate technical security measures. We will not sell or share your personal data with third parties for marketing purposes without your consent.

10 Limitation of Liability

To the extent permitted by applicable law, dewi11 shall not be liable for any indirect, incidental, special, or consequential losses arising from or in connection with the use of our platform, including:

• Financial losses arising from gaming activity
• Service disruptions caused by circumstances beyond our control (force majeure)
• Payment processing delays or failures by third parties
• Losses arising from unauthorized access to your account caused by your own negligence

The dewi11 platform is provided on an "as-is" basis. While we strive to ensure the platform remains available and fully functional, we cannot guarantee uninterrupted availability at all times.

11 Responsible Gaming

Dewi11 is committed to responsible gaming practices. We provide a range of tools to help you manage your gaming habits, including deposit limits, loss limits, session time limits, and self-exclusion options. You can access all these tools directly from within your account.

If you feel that your gaming activity is beginning to have a negative impact on your life, we encourage you to use the self-control tools we provide or seek professional help. Remember — gaming should be entertainment, not a burden.

For more information on responsible gaming and available support resources, please visit Responsible Gaming page us.

12 Terms Amendment

Dewi11 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time in accordance with operational requirements, legal compliance, or changes in platform policy. Any amendments will take effect immediately upon publication on our official website.

We will endeavour to notify members of significant changes via in-platform notifications or email, though this is not an absolute obligation on our part. Continued use of the Dewi11 platform after changes are published will be considered your acceptance of the amended terms.

These Terms are governed by the applicable laws of the jurisdiction in which the platform operates. Any disputes arising in connection with these Terms shall first be resolved through amicable negotiation before being referred to arbitration or appropriate legal proceedings.